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Should you have any questions or general enquiries you can contact us using the form below.

Exclusively for your pet

Our Pet Concierge, Erica Macharia, and her team will make sure your pet's needs are catered for in every way. Not only do we welcome pets, but we have created the ultimate stay designed to ensure your favourite friend has a thoroughly enjoyable experience.

We are delighted to offer...

Your pet will be welcomed with a bottle of pet-friendly beer or Champagne, a toy and a brochure with information about our special pet services that are available on request.

  • Custom made 41 pet bed
  • 'Do Not Disturb/Pet Sleeping' card
  • Food and water bowl with fresh mineral water, pet menu and floor mat
  • Welcome gift
  • Turndown treat 

Additional pet services...

  • Dog sitting – please book 24-hours in advance
  • Grooming service 
  • Dog and cat treats, toys and menus
  • Birthday celebrations and cakes
  • Taxi service
  • Litter boxes and pet pads
  • Local pet boutique services
  • Map of nearby parks and walks
  • Dog and cat first aid kits
  • Veterinary services and emergency details

Our Pet Concierge is ready to welcome your pet

Contact Erica Macharia, should you need further assistance

Enquire now

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We are proud to be part of a number of select and exclusive collections and memberships that share our values of outstanding service, exceptional guest experiences and generous hospitality.

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