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Carnation SVG

Meet our team

The extraordinary characters at Hotel 41 passionately care about each and every guest experience. Our warm and welcoming team provides the perfect introduction to our capital city, and every one of us is deeply committed to giving the very best in all we do.

The Rubens General Manager Malcolm Hendry In Scottish Attire

Malcolm Hendry

Managing Director

The epitome of a ‘people person’, Malcolm Hendry is driven by knowing that the guests in all of the hotels he oversees are enjoying their stays. After completing a degree in Hospitality and Business Management, Malcolm was Assistant Manager, then Deputy Manager of Speyside’s Craigellachie Hotel. By 2004, Malcolm was General Manager of The Rubens at the Palace, Hotel 41 and Bbar, and is now overseeing the highly anticipated opening of Red Carnation’s first Scottish property, 100 Princes Street.

Adele Coetzee

Adéle Coetzee

Resident Manager

I would love to welcome you on arrival and arrange a show around of our exquisite hotel. I am here to assist with all your special and last-minute surprises such as a floral arrangement to ensure you impress your loved ones during your stay. I can also assist with helping you to plan your proposal, anniversary, or birthday, and I can organise babysitting services and pet-sitting services. I am also able to confirm existing reservations or make enquires on your behalf for your stay.

Marlen Obertelli

Marlen Obertelli

Assistant Resident Manager

I am here to assist with recommending and securing the best tables for you in some of London’s top venues. I will provide expert advice on how to gain access to the best attractions across the city and popular excursions further afield. With a wealth of contacts that I have acquired over years, I am the ultimate London insider. Also, I am constantly on the lookout for new shows, gallery exhibitions and pop-up events to ensure that you enjoy the best London has to offer.

Chef Ben Kelliher in the kitchen

Ben Kelliher

Executive Chef

I began my culinary journey and discovered my passion for this great industry. I worked at some of London’s top hotels including The Chesterfield Mayfair, where my passion for food grew. I am pleased to be working at The Rubens at the Palace and Hotel 41 where we source fresh local seasonal produce from the country. I and my team can create a dining experience that you will fondly remember forever.

Sarah Bristow

Sarah Bristow

Head of UK Reservations

I am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Should you have a request to stay in one of our hotels, please feel free to reach out to me. It would be our pleasure to oversee your bedroom allocation and note any special requests prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne, and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember.

Kristina Veselyte

Kristina Veselyte

Executive Housekeeper

Perhaps you are used to sleeping on a hard mattress, and that most mattresses are usually too soft for your preference? If you ask for a mattress topper in advance, I can ensure that this is fitted before you check-in. Please inform me about any allergies you have so I can ensure that your bedroom is prepared. We also have a special ‘pillow menu’, where you can select your favourite type of pillow.

Sergio Gimen

Sergio Gimeno

Director of Engineering

I can enhance your Sky television system or set up a Chrome Cast. If you are travelling with children, I can set up a PlayStation with games. I can also arrange for a mini-fridge to be fitted pre-stay if you wish to store your own drinks, snacks or medication. Myself and my team can also assist with any queries regarding the state of the art in-room ventilation cooling and heating system.

The Changing the Guard Buckingham Palace

Opposite the Royal Mews

Discover Hotel 41

Explore the most famous address in London, Buckingham Palace. If we time it right, your guide will get you the very best spot for the best photos for the Changing of the Guard ceremony. Otherwise, hear about the royal district and some of its residents, past and present.

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