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Malcolm Hendry

Managing Director

I have been with Red Carnation Hotels for over 20 years and my role as Managing Director (The Rubens, Hotel 41, bbar, 100 Princes Street) is one of the most satisfying jobs of my career. I have a team of over 160 employees, who are highly motivated and dedicated to delivering generous hospitality and passionate service. The wellbeing of our guests and teams is my highest priority and I look forward to warmly welcoming you to Hotel 41 soon.

Adele Coetzee

Adéle Coetzee

Resident Manager

I would love to welcome you on arrival and arrange a show around of our exquisite hotel. I am here to assist with all your special and last-minute surprises such as a floral arrangement to ensure you impress your loved ones during your stay. I can also assist with helping you to plan your proposal, anniversary, or birthday, and I can organise babysitting services and pet-sitting services. I am also able to confirm existing reservations or make enquires on your behalf for your stay.

Marlen Obertelli

Marlen Obertelli

Assistant Resident Manager

I am here to assist with recommending and securing the best tables for you in some of London’s top venues. I will provide expert advice on how to gain access to the best attractions across the city and popular excursions further afield. With a wealth of contacts that I have acquired over years, I am the ultimate London insider. Also, I am constantly on the lookout for new shows, gallery exhibitions and pop-up events to ensure that you enjoy the best London has to offer.

Dean Sparrow

Dean Sparrow

Assistant Resident Manager

I started my journey with Red Carnation Hotels 10 years ago, joining the collection on their accredited Management Program. Over time, I have grown within the company and have had the luxury of working in four of their London properties. I am delighted to hold the position of Assistant Resident Manager and I personally look forward to welcoming you to Hotel 41 on your next stay.

Chef Ben Kelliher in the kitchen

Ben Kelliher

Executive Chef

I began my culinary journey and discovered my passion for this great industry. I worked at some of London’s top hotels including The Chesterfield Mayfair, where my passion for food grew. I am pleased to be working at The Rubens at the Palace and Hotel 41 where we source fresh local seasonal produce from the country. I and my team can create a dining experience that you will fondly remember forever.

Sarah Bristow

Head of UK Reservations

I am delighted to lead a wonderful team in the UK, taking care of our guests' reservations. Should you have a request to stay in one of our hotels, please feel free to reach out to me. It would be our pleasure to oversee your bedroom allocation and note any special requests prior to your arrival. We can also organise any additional extras you may like such as chocolates, champagne, and strawberries, which would be waiting for you upon arrival. We will ensure that your stay will be one you fondly remember.

Kristina Veselyte

Executive Housekeeper

Perhaps you are used to sleeping on a hard mattress, and that most mattresses are usually too soft for your preference? If you ask for a mattress topper in advance, I can ensure that this is fitted before you check-in. Please inform me about any allergies you have so I can ensure that your bedroom is prepared. We also have a special ‘pillow menu’, where you can select your favourite type of pillow.

Sergio Gimeno

Director of Engineering

I can enhance your Sky television system or set up a Chrome Cast. If you are travelling with children, I can set up a PlayStation with games. I can also arrange for a mini-fridge to be fitted pre-stay if you wish to store your own drinks, snacks or medication. Myself and my team can also assist with any queries regarding the state of the art in-room ventilation cooling and heating system.