As is common practice within the hotel industry, guests are required to present a valid credit or debit card upon arrival to the hotel. This will be used for a pre-authorisation or charge to cover accommodation (if not already pre-paid) and any incidental extras during your stay. A temporary pre-authorisation is based on the length of your stay and will be held on your card. Any unused funds will be released upon departure. Please be aware that it may take a few days for the funds to reappear in your account, depending on your bank or card provider’s processing times.

A discretionary nightly service charge of £20 will be added to your hotel bill. The service charge is a payment which recognises and rewards all employees for exceeding your expectations, and the entire amount is shared equally between the team. There is absolutely no obligation to pay this, and you may wish to wait until check-out to decide. If you’d prefer to opt out in advance, you’re welcome to let us know at any time, whether before arrival, at check-in, or during your stay.

A discretionary charitable donation of £1 will be included in your final invoice. Red Carnation Hotels matches all donations pound for pound and all monies raised are divided equally between two charities working with seriously ill children, Starlight Children’s Foundation and Hospitality Action, which offers support to those in the hospitality industry facing challenges such as illness, financial difficulties, or addiction. We respect that you may wish to support other charitable organisations, if this is the case, please ask for the charge to be removed from your account.

We suggest a smart casual dress code.

The check-in time is 3pm, check-out time is 12pm.

There are several National Car Parks (NCP) locally, we would advise driving to the hotel where our concierge can provide a valet service with a charge of £50 for up to four hours or £70 per 24-hours, available daily from 8am to 8pm. Should you wish to have your car brought out and taken back to the car park, there is an additional charge of £20 per request. All charges for car parks can be added to your bill.

Our valet parking is only a pick-up/drop-off zone, therefore, please only stop as long as is necessary to get in or out of the vehicle. The zone is not a designated waiting area, therefore customers may be liable after a grace period should the car spend additional waiting time in their care outside the hotel. When pulling up, please park behind the red lines to avoid any fines.

Please note: Central London operates a congestion charge zone between the hours of 7am to 10pm daily, excluding Christmas Day. The current daily charge when entering the zone is £15. To find out more and how to pay please visit the following website. There is also a £12.50 ULEZ charge that is applicable, please visit the following website for more information and how to pay.

We have an agreement with a car company and can make all the necessary arrangements. Please give us as much notice as possible to provide this service for you.

Yes, we do, these are usually located in your bedroom, on the desk.

All major credit cards are accepted including American Express, Visa, Master Card, Diners, Maestro and Union pay, WeChat Pay.

Yes, we do have standard adapters and converters available for you to use at our concierge desk. We also have transformers. Please do ask at the desk during your stay and you can borrow one of the items. A deposit may be required to ensure that they are returned safely.

Yes, we have a seven-day laundry service. This is explained in each bedroom with a laundry card to complete. 

Yes, we offer complimentary shoe shining and packing services for all guests. Please speak to a member of our team to arrange either service.

We do not have a gym, however, we have sports buddies for you to team up with for exercise. For more information please visit our wellness page.

Providing a delightful atmosphere with a select menu and superior service bbar is adjacent to the hotel and offers all customers a relaxing and comfortable venue for drinks, light snacks, and full meals as well as an ideal place to meet friends and colleagues. 

We are able to acquire some of the best seats in the house for most theatres. Please let us know your choice of show and we can assist you.

Yes, please contact our Concierge directly for advice on our preferred restaurants by cuisine, and for the latest show suggestions.

Yes, please do. We would like to receive as much information as possible pre-stay. Please make us aware of any dietary restrictions or allergies via our contact page, or telephone the hotel directly in advance. 

Please contact the hotel directly in order to receive guidance and assistance with organising special request items. 

We offer a complimentary 'Plunder the Pantry' service. Every evening from 8.30pm onwards, you can help yourself to a selection of cheeses, cold meats, breads, fruits and sweet treats. We also have a light 24-hour menu which you can order from.

Pets are welcome in our guest bedrooms and a selection of pet beds and menus are available. This can be arranged when making your reservation for a small additional charge. Please ensure to give prior notification. Find out more about our facilities for pets here.

All major British banks have branches nearby. We alternatively have several Currency Exchange offices in walking distance, of which some charge 0% commission.

By April 2025, all travellers who do not currently need a visa will require an ETA to travel to the UK.

The Electronic Travel Authorisation (ETA) is a new requirement that grants permission to travel to the UK from 2025. This applies to all international travellers wishing to visit or transit through England, Scotland, Wales and Northern Ireland. You will need an ETA to visit Northern Ireland, whether you are arriving directly or via the Republic of Ireland.

All international travellers, including children and babies need an ETA. Irish and British citizens are exempt. 

The ETA is valid for two years, and allows multiple visits of up to six months per trip. The fastest way to apply is using the UK ETA app, available on the Apple Store and Google Play.

To avoid delays and disruptions, please apply for your ETA well in advance of your departure. It’s quick, affordable, and can be done online.