Should you have any questions or general enquiries you can contact us using the form below.
Ensuring the health and wellbeing of our employees and guests is our most important priority.
Are there any changes to check-in or checkout?
Our check-in/checkout time remains the same however we will try our best to accommodate early check-in requests to reduce wait times and accommodate travel schedules. We will also be offering our guests the opportunity to check-in/out and pre-pay online to avoid unnecessary wait times at the hotel.
Do I need to wear a mask?
Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. Guests are not required to wear a mask; however we provide each guest with an amenity bag at check-in which will contain hand sanitiser and alcohol wipes for personal use. Face masks will be available on request. Contactless hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel and we will be conducting temperature checks for all staff on arrival to the hotel.
Are there any changes to my room?
What additional cleaning protocols are being introduced?
Industry-leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Will there still be a buffet breakfast?
Buffet breakfasts will no longer be served in the restaurant, instead we will continue to offer a delicious a la carte breakfast service which can be enjoyed in the breakfast room or in the guest room through room service. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be single-use.
Will the restaurants and bars be open?
Yes the restaurants and bars will be open and appropriate changes to seating will be made to accommodate physical distancing. Buffet and table-side service will not be available, but a delicious a la carte offering to include seasonal specials and signature dishes will be served as normal. Private dining spaces are also available on request.
How and where can guests be tested for Covid-19?
We have a number of local walk-in centres that are free of charge. For more information please visit Westminister Council's website.
The London General Practice is able to offer COVID-testing and provide test certificates for international travellers.
The London General Practice
114a Harley Street
London W1G 7JL
(Entrance on Devonshire Street; between Harley Street and Portland Place)
Opening hours 9am - 9pm, seven days a week (24-hour call-out service available at a cost)
The practice offers the following options:
*Variable cost is the nurse’s time
Fit to Fly or Test to Release certificate are included in the price of PCR tests. Rapid Antigen tests do not meet requirements for Fit to Fly or Test to Release.
Generally, an appointment for a test can be arranged within three hours. PCR Test turnaround time is within 24 hours, samples received in the Lab before 10.30am will be processed that day and results provided at 8pm or the following morning. Rapid Antigen Tests provide a result in 1 hour but must be administered by a clinician.
The practice also provides a service (£275) for guests who have tested positive and may be unsure what to expect or have questions and a wish to be monitored through their illness. The service provides an initial 15-minute telephone call with a doctor and after that, a 5-minute phone call will be scheduled for the next six days to check on the patient. During the calls, the doctor will discuss how the patient is feeling and monitor if they need any additional care if their condition escalates.
A home kit (£95) is available comprising of a thermometer, an O2 Oximeter and a blood pressure monitor.
Our team will be able to advise guests of the nearest centres or help arrange for a private nurse.
Where is the nearest doctor and pharmacy?
The nearest walk-in doctor is 29 Upper Tachbrook Street, London SW1V 1SN. There is a Boots pharmacy inside Victoria station.
Who should I contact if I have Covid symptoms while staying at the hotel?
Please contact Johal Scott, our Wellness Director.
Where can I quarantine if required?
If required, guests must only quarantine in their room. Room service will be available and delivered to the guest's bedroom door. We will endeavour to ensure that our guests are made as comfortable as possible and afforded every courtesy whilst minimising the risk of any direct contact with our team members or other guests who may not be in quarantine.